Ladder manufacturer Werner has been the subject of numerous consumer complaints about defective attic ladders. If you’ve recently been injured in an accident involving a Werner ladder, you may be wondering:
Our product liability lawyers can help you hold manufacturers responsible for injuries caused by defective products. Learn more about other ladder recalls from our dedicated Ladder recall lawyer.
With one of the most recognizable names in the ladder and ladder supply market, Werner has earned the trust of millions of American consumers. Their products are stocked everywhere from small family businesses to major chains like Lowes and Home Depot. While some of Werner’s products are durable and well-made, a handful of the company’s ladders have manufacturing defects which have resulted in serious injuries to their customers.
You would expect such a well-known company to take care of the customers who have been injured by their defective products, but unfortunately, this is far from the case. Even when a ladder recall is issued, customers are usually only provided with the bare minimum – either a replacement product, repair instructions, or a refund.
These injury victims are left to deal with medical bills, lost wages, and other damages related to their ladder fall on their own. This is why many customers who have been injured by defective products decide to file product liability lawsuits for the financial support they need. Our product liability lawyers can help you stand up for your rights when a manufacturer refuses to offer support on their own.
Although Werner has received consumer complaints regarding several of their products, they’ve only issued one recall. In 1997, the company recalled its line of Space Master Attic Ladders because of a manufacturing defect. On some units in this line, the hook that was meant to hold the latter in place was installed improperly. This defect would cause the ladder to fall from the ceiling without warning.
During the recall, about 400 ladders were removed from the market. Customers who had already purchased the ladder were offered instructions for inspection and repair, but no assistance if they’d already been injured by the product.
Learn More: Ladder Recall TV Commercial: Answers After A Defective Ladder Injury
While Werner’s handling of the 1997 recall may have been the bare minimum, at least consumers were warned about the dangers of the Space Master Attic Ladders after the product had only been on the market for five months. Even though their Steel Easy Access Ladder was the subject of up to 80 complaints per week at one point, the defective product was never recalled.
Consumer complaints frequently mention that this ladder’s hinges are made out of cheap, poor quality metals which are vulnerable to cracks and bends. This product stayed on the market for five years between 2003-2008. Because a recall was never issued, homeowners who purchased one of these ladders several years ago are still at risk of a serious injury. Most people don’t consider that a product could be defective until they’ve already suffered an injury because of the defect.
In 2013, a class action lawsuit was filed against Werner for their failure to properly respond to customer complaints about defective Steel Easy Access Attic Ladders. While Werner agreed to a settlement in the case, only one representative plaintiff received financial compensation. The rest of the claimants were only offered a free replacement ladder, with no financial assistance for medical bills, lost wages, or any other damages.
The U.S. Consumer Product Safety Commission (CPSC) is responsible for protecting consumers from defective products which pose a potential risk of injury or death to those who use them. This regulatory agency also has a public database of consumer reports for injuries and accidents caused by these products. Since 2011, at least 100 consumers have filed complaints against Werner for accidents involving defective ladders:
This is just a small sample of the dozens of complaints filed against Werner for hazardous and defective products. Note that even though the Steel Easy Access Ladder was discontinued in 2008, customers have still filed complaints after accidents involving the product as recently as 2015. Who knows how many homeowners are regularly risking serious injury or even death while using this product, completely unaware of the ladder’s widespread defects?
The company is notorious for denying responsibility after one of their customers suffers an injury due to a manufacturing defect, driving many consumers to file product liability lawsuits against the company. On the CPSC website, there are several complaints regarding the company’s failure to properly respond to consumer complaints:
If you’ve been dealing with similar frustrations after you or a loved one was injured in an accident involving a Werner product, our product liability lawyers can help you learn more about your legal options in a free consultation. We’re proud to stand up to the powerful companies who fail to take responsibility when their customers are injured by their defective products.
US Consumer Product Safety Commission: CPSC Werner Company Announce Recall to Repair Spacemaster Sliding Attic Ladder
Werner Manufacturer Website: Product Recalls